CCB Chongqing Branch multiple measures to create warm heart and old financial services
CCB Chongqing Branch’s "Happy House" made by the old customers. CCB Chongqing Branch is introduced, the southern capital Haishi Shui Branch is the first old-age service 杨浦洗浴中心 demonstration network of Chongqing Branch, soon successfully passed the Beijing National Financial Science and Technology Certification Center standard certification, "convenient and fast, warm, respectful old, The guest is home to the service commitment of the branch, and the CCB Chongqing Branch has launched "I do practical things for the masses", and push a miniature of the old financial services. In order to respect the old, love old, respect the old, help the old to implement the details of the service, CCB Chongqing Branch actively responded to the national and supervision policy calls, customer-centric, promotion network "appropriate aging" transformation, create from the atmosphere, suitable Old amenities, equipment instructions, process optimization, service details, public welfare activities, etc., providing older customer groups to provide normative, high-quality financial services and benefits services, and continue to optimize the older guest group service experience.
Creating a warm atmosphere. According to the relevant person in charge of the bank, "Happy Home" image is used in all parts of the outlet, making the outlet image wall, creates a strong warm and happy atmosphere. Customers enter the outlets, the two lines of the golden autumn scenery "Old, the old and the old people, the young people, the young", not only for the old people, the service concept and pair of outlets Employee’s tips encourage.
Elderly service facilities. In the "Happy House", the line is in all kinds of old-elderly service facilities carefully configured for the elderly customers in the outlets, meets safety, comfort, health, and emergency needs.
The outlet has also set a special parking space, a barrier-free channel, an emergency call button, a wheelchair parking area, a moving order, a love seat, a drinking aquif, a mobile phone charger, a wheelchair, a cane, blood pressure in the "Workers’ Port" Meter, hearing aid, magnifying glass, big grade calculator, communication desktop, newspaper magazine, umbrella and other items.
Intelligent equipment care.
Considering the need for older customers using intelligent equipment, CCB Chongqing branch is equipped with the "Caring Mode" Operation Tips for the Self-Service Area, Self-Service Area. When older customers use smart teller machines, the system is flashing "Caring Modes" menu, providing "small speakers" reading text, "magnifying glass" enlarged font, "small microphone" voice input, "small question mark" questionable answer and other auxiliary gadgets, Set the automatic tabster home page "Big font" interface and smart teller’s convenient service guide, convenient for elderly customers to use STM and other self-service facilities. Optimize the service process. It is understood that "Happy House" also sets a love specialist, love window, and love financial management room. "After the old customers arrived at the store, the love specialist wearing a love checker was patiently guided, and the business is given to the business through the love window." The relevant person in charge of the bank introduced the person in charge of the action, the love college will It provides mobile fillings; customers who exchange inconvenience, love specialists use handwritten or exchange pictures to communicate; for customers who cannot write, the love specialist uses hand-printing methods; old-age customers for financial demand, love money management room for them Tailored financial products. Refine the details 上海花千坊 of service. Elderly service, focus on the details, "Happy House" started from four aspects, and strive to serve the elderly customers perfect. First, make a special "care manual" to make it easy to communicate with older customers; the second is to design the peak tips, surrounding outlets and ride routes, love specialist contact information and other convenience cards; third Happy old home "Cartoon image warm reminder] 4 is to adjust the security prompt identifier such as" Caution Glass "" Care Slip Slim "to the Higher word version.
Carry out public welfare activities.
As an old-age customer, "property guardians", relying on Huimin resources such as "Workers Harbor", "Happy House" will also organize a variety of public welfare 上海浦东新区站女 activities suitable for the participation of older guest groups, through the hall of Microsha, preaching education, , Community co-construction and other means, to the elderly customers to popularize financial security knowledge.
In "Happy House", older customers can not only get all kinds of professional and thoughtful financial services, but also enjoy the bang, drinking water, mobile phone charging, Wi-Fi use, toilet, meals, etc. (Contributed by CCB Chongqing Branch) (Editor: Huang Ling, Liu Zhengning) Sharing let more people see.